Spa Policy

Gift Certificate use and refund policy

Your Gift Certificate must be presented at the time of service for redemption. Gift Certificates are not debit or credit cards and have no implied warranties.  Derma Glow Spa is not responsible for lost, stolen, or damaged certificates or  unauthorized use. Gift certificates are final sale items and therefore cannot  be returned for exchange, credit or refunds.   * We are not offering Gift Certificates for Massage Therapy at this time (10/2018). If one is issued online you will not be able to use towards massage but, you may use towards other services or products - no refunds will be given.  

Sorry for any inconvenience. 

Cards expire after 1  year.  

Can I walk-in or do I need a reservation?

We love walk-ins, however, if you make a reservation, we can guarantee  that you will be treated on time. As you can imagine, we’re very  popular, so sometimes there are no times free for casual walk-ins. 



Oops! I'm running late!, Will you still take me?

We have a 10-minute late policy. If you are more than 9 minutes late for your reservation, you will be marked as a *no-show and we may have to  reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you.

*no shows will be charged in full

Tell me about your late policy?

We pride ourselves on running on time. And we know there may be times when guests are running late. That's why we have our late policy. We do this so our Aestheticians, Nail Techs & RN can stay on schedule while offering a luxurious experience. If you are more than 9 minutes late for your reservation, at the 10-minute mark, you will be marked as a *no-show and  we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you. 

xoxo

*no shows - will be charged in full                             


Cancellations/No Show

When  you need to make changes or reschedule your services, we appreciate up  to 24 hours notice.  In order to book an appointment, a credit card is  required.  If you cancel less than 24 hours in advance, you will be  charged in full.  If you no show, you will be charged in full. Due to  the size of our Boutique and personalized service, cancellations and no  shows greatly affect us.  We appreciate your understanding and  consideration.   


Policy for Medical Aesthetics 

When  you need to make changes or reschedule your services, we appreciate up  to 24 hours notice.  In order to book an appointment, a credit card is  required.  If you cancel less than 24 hours in advance, you will be charged $50.  If you no show, you will be charged $50.  Due to  the size of our Boutique and personalized service, cancellations and no  shows greatly affect us.  We appreciate your understanding and consideration.  

Gift Certificates and Cancellations/No Show

When you call to schedule your appointment your gift certificate number is required at time of booking to hold the date & time... If you do not cancel within our 24 hour cancellation policy - more than 2 times or you do not show for your appointment your gift card will be reduced by $10.  Due to  the size of our Boutique and personalized service, cancellations and no shows greatly affect us. We appreciate your understanding and  consideration. 

MEDICAL AESTHETICS POLICY

When you need to make changes or reschedule your services, we appreciate up  to 24 hours notice.  In order to book an appointment, a credit card is required.  If you cancel less than 24 hours in advance, you will be charged $50.  If you no show, you will be charged $50.  Due to  the size of our Boutique and personalized service, cancellations and no  shows greatly affect us.  We appreciate your understanding and consideration.   


Eileen Does Not Accept:

  • Derma Glow Gift Certificates
  • Spa Wish, Spa Finder 
  • Spa Wellness Cards

CLAIRVOYANT POLICY

Theresa does NOT accept

  • Derma Glow Gift Cards 
  • Spa Wish, Spa Finder 
  • Spa Wellness Gift Cards 


For the Following: Clairvoyant Readings, Mediumship Readings, Advanced Intuitive Energy Healing, Chakra Alignment and Gemstone Therapy or Reiki.

BOUTIQUE POLICY

Handbags,  Jewelry, Accessories & Clothing are final sale.  If merchandise is  damaged & not used you have 7 days to return for store credit only, no cash or credit card refund.  A gift card will be issued.  Merchandise will be inspected upon day of return to verify product has not been used. 

Gratuities

Gratuities are not included in the price of individual services or gift card.