Spa Policy

Cancellations

When you need to make changes or reschedule your services, we appreciate up to 24 hours notice.  In order to book an appointment, a credit card is required.  If you cancel less than 24 hours in advance, you will be charged in full.  If you no show, you will be charged in full. Due to the size of our facility and personalized service, cancellations and no shows greatly affect us.  We appreciate your understanding and consideration.  

Gift Cards and Cancellations/No Show

 When you call to schedule your appointment a credit card is required at time of booking to hold the date & time, even if you have a gift card. If you cancel less than 24 hours in advance, you will be charged in full. If you no show, you will be charged in full. Due to the size of our facility and personalized service, cancellations and no shows greatly affect us. We appreciate your understanding and consideration.

 

Courtesy

 Please arrive 10 minutes early to prepare for your spa services. Your punctuality will be appreciated by our team and by our clients. Please help us maintain the serenity of the spa by muting cell phones. 

Gratuities

 Gratuities are not included in the price of individual services or gift card.

 

Gift card use and refund policy

 Gift cards must be presented at the time of service for redemption.   Gift cards are not debit or credit cards and have no implied warranties. Derma Glow Spa is not responsible for lost, stolen, or damaged cards or unauthorized use. Gift cards are final sale items and therefore cannot be returned for exchange, credit or refunds.  Cards expire after 1 year. 

Boutique Policy

Handbags, Jewelry, Accessories & Clothing are final sale.  If merchandise is damaged & not used you have 7 days to return for store credit only, no cash or credit card refund.  A gift card will be issued.  Merchandise will be inspected upon day of return to verify product has not been used.